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Keys and Alarm System
Most Quality Home Cleaning customers give a key to the manager and we take
extreme measures to protect each key. We assign every customer key a security
code and store it in a key safe. Managers will access your key the day of your
scheduled cleaning, and then return it to the safe by the end of the day. No
identifying information is ever put on any key. If you have an alarm system at
your home we prefer that your alarm be left off on the day of the cleaning.
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Employees
Our employees are very important to us, and we are very serious about keeping
them safe, so they do not use ladders or move anything heavier than 35 lbs.
These types of activities put our employees at danger of back injury or could
even damage your flooring. If you would like us to clean behind appliances like
a fridge, oven or sofa, please move it prior to the cleaning to allow access to
the desired area. |
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Cancellation
If it is necessary to cancel/skip any scheduled cleaning day, please notify
Quality Home Cleaning 24 hours before the scheduled day. That will allow us to
reassign the service provider or team to another appointment. If Quality Home
Cleaning receives less than 24 hours notice, or can't access your home, it will
be necessary for us to charge half price of your cleaning. |
Arrival Notice
If
you wish to wait for your provider to give them access into your home, please
realize that we can give arrival windows of about 4 hours, such as 9 am -1:00 pm
or 11am - 3:00 pm. Many things can affect our schedules, such as cancellations,
traffic, accidents, lockouts or customers adding services. We want to save you
time, not make you waste it waiting for us to arrive. Leaving a key at the
Quality Home Cleaning office is the most efficient way for you to provide your
service provider access to your home. |
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Payments
For
your convenience, Quality Home Cleaning gladly accepts the following forms of
payment: All major credit cards payment through the internet only (PAYPAL), cash or
checks. Customers will need to pay for their cleaning at the time of service.
One-time cleanings require a credit card payment. Customers may leave a credit
card number in a secured file. with Quality Home Cleaning to use in the event
you forget to leave your payment on the scheduled cleaning day.
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Refunds
Since cleaning is a very personalized and subjective service, we cannot offer
refunds to customers. However, we want you to be 100% satisfied with Quality
Home Cleaning. Please see our 24-hour guarantee if you are dissatisfied
with your cleaning. There are no refunds for gift certificate purchases. |
Company Policies
